Cancellation & Refund Policy
Destiny Yacht Pte Ltd – Cancellation & Refund Policy
At Destiny Yacht Pte Ltd, we strive to provide our guests with an unforgettable charter experience. We understand that plans may change, and this policy outlines the terms regarding cancellations, refunds, and rescheduling. By booking with us, you acknowledge and agree to the following:
Cancellation by Guest
More than 30 days before charter date
Full refund, less any applicable administrative fees (up to 5% to cover bank/credit card charges).
15 – 30 days before charter date – 50% of charter fee is refundable.
14 days or less before charter date – No refund will be issued.
No-Show on Day of Charter – Treated as last-minute cancellation with no refund.
Cancellation of food and beverages service less than a week to the charter date will not be refunded.
Rescheduling by Guest
Requests to reschedule must be made in writing at least 14 days prior to charter date, subject to yacht and crew availability.
Rescheduling within 13 days or less is treated as a cancellation (refer to Section 1).
Cancellation by Destiny Yacht Pte Ltd
If cancellation is required due to technical issues, unforeseen circumstances, or government restrictions, guests will receive either:
A full refund, or An option to reschedule to another available date, subject to availability.
Destiny Yacht Pte Ltd is not responsible for any additional expenses (e.g. transport, accommodation, flight costs) incurred by the guest.
Weather Policy
Charters proceed in light rain or cloudy conditions if deemed safe by the captain.
In the event of severe weather warnings or unsafe conditions (as determined solely by the captain or Singapore Port Authority), the charter may:
Be delayed, shortened, or rescheduled without penalty.
DYS will Request customer to reschedule
Late Arrival by Guest
The charter will commence and end at the scheduled times.
Late arrival will not result in an extension or refund.
Special Circumstances
Force Majeure: Destiny Yacht Pte Ltd is not liable for cancellations caused by events beyond our reasonable control, such as acts of nature, government regulations, or unforeseen emergencies.
Behavioral Misconduct: Charter may be terminated early without refund if guests engage in illegal, unsafe, or unruly behavior.
Smoking Policy and consumption of alcoholic beverages
The Charterer agrees that if his/her party request permission to smoke on the yacht and any damage is caused to the yacht as a result thereof, the Charterer will be liable for all repair costs. Whilst we allow consumption of alcohol aboard the yacht in a moderate and reasonable manner, in accordance with the Circulars & Notices issued by the Maritime and Port Authority of Singapore (MPA), we will deny boarding of the yacht to any guest displaying signs of liquor intoxication. We also reserve the right to curtail any charter if any guest behaves in a drunken and disorderly manner. The Operator will not be liable to any refund of fees in such event. Please do not offer any alcoholic beverages to the skipper and crew during your charter.
Damage to the Yacht
Any damage caused to the yacht by the Charterer, or any extra cleaning required due to the state the Charterer returned the yacht, or any other ad hoc expenses incurred during the charter by the Owner/Operator on behalf of the Charterer, shall be charged to the Charterer following the charter. The Charterer agrees that any such costs can be charged without protest. The owner/operator will provide the Charterer with receipts of the charges for their reference. In the case of damages, prior to the commencement of repair, if the Charterer so requests, the Owner/Operator agrees to allow the Charterer to inspect the damage, and get their own independent assessment and quote for repair (to a standard that is acceptable to the owner/operator and to any surveryor/expert that may have been appointed by the owner/operator’s insurers in such case).
Disembarkation from the Yacht
It is imperative to plan the cruise carefully and to begin the trip in due time in order to guarantee a punctual arrival in the port of disembarkation, even in the event of unfavourable conditions. In addition, the Charterer is liable for expenses incurred by the Owner/Operator and the next charter party, if the next charter party is delayed by the delayed disembarkation. Should the cruise have to terminate at any place other than the agreed place of disembarkation, through fault of the Charterer, the owner/operator must be informed immediately. In this case, the Charterer is liable for all costs incurred to return the yacht to the agreed port of disembarkation.
Refund Method
Approved refunds will be processed via the original payment method within 14 business days.
Others
DYS reserves the right to publish photos and videos of the charter on their website and social media. DYS also holds the right to publish your photos on their website (www.destinyyachtsg.com). DYS reserves the right to send marketing material to the guests of the charter. We do provide an unsubscribe option in case they do not want to be disturbed. DYS will only be a liaison party between the charterer and the operator. We assume that you have read the terms and conditions when you book a charter with us and have accepted all conditions stated above.